Delete Your Account

You can ask us to permanently delete your Mayloo account and all of your business data at any time. Here's exactly how it works, what gets removed, and how long it takes.

Email us to delete my account

How to delete your account

Send us your request. Email mayloohq@gmail.com from the address you use to sign in to Mayloo, with the subject “Delete my Mayloo account”.
Tell us which business to remove. Include your business name so we can find the right account. If you belong to more than one business, name each one you want deleted.
Confirm it's you. To protect your data we verify ownership before deleting anything — usually by asking you to reply from your registered email.
We erase everything and confirm. Once verified, we permanently delete your account and business data within 30 days and email you to confirm it's done.

What gets deleted

Once your request completes, all of this is permanently erased:

Your login & profile — name, email, phone number, and password
Your business & team — business record, team members, roles, and locations
Inventory — products, categories, suppliers, stock counts, and adjustments
Sales & customers — customers, sales, orders, invoices, and payments
Money — expenses, financial accounts, and reports
Usage data — analytics and diagnostics tied to your account

What we keep, and why

A small amount of data may remain for the reasons below, then it's removed too:

Records the law requires us to keep — some transaction records (for example invoices and tax records) may be kept for the period required by applicable law, in restricted form, then deleted.
Routine backups — residual copies in encrypted backups are purged on our normal rolling cycle after your live data is removed.

Before you request

Cancel your subscription separately. Deleting your account does not cancel a Mayloo Pro subscription billed through Google Play. Cancel it in the Play Store under Subscriptions to stop further charges.

This cannot be undone. Deletion is permanent. Export anything you need — receipts, invoices, or reports — before you send your request.

Contact

Ready to delete, or have a question? Email mayloohq@gmail.com from the address you use to sign in to Mayloo. We usually reply within one business day.